➤ Repairs and Maintenance

 

We do not charge any fees for managing repairs and maintenance.

We will have an agreed value in the Management Authority up to which we can organise repairs and maintenance without requiring your approval. Out of courtesy, and to maintain good relationships, we will usually advise you at the time. For any repairs above the agreed value we will contact you for instructions.

For Emergency Repairs we will try our best to contact you first, but if we can't get hold of you we will arrange for the work to be done immediately.

What constitutes an "Emergency Repair?

- Water pipes have broken or burst
- Blocked or broken toilet (if a second toilet is not available)
- Serious roof leak or gas leak
- Dangerous electrical fault, dangerous power point, loose live wire etc;
- Flooding, rainwater inundation inside the property, or serious flood damage
- Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
- Failure or breakdown of the gas, electricity or water supply to the premises
- Hot water service failure on a weekend, or long weekend (this would not be considered an afterhours emergency if this occurs on a week night)
- Fault or damage that makes premises unsafe or insecure
- Fault likely to injure a person, cause damage or extreme inconvenience

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